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At Jannat Arts, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, the item must be unused, unwashed, and in its original condition with tags and packaging intact.
- Returns will not be accepted for customized or altered items.
How to Initiate a Return
- To initiate a return, please email us at [your email address] with your order number, reason for return, and photographs (if applicable).
- Once approved, you will be provided with return instructions.
Refunds
- After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Shipping charges (if any) are non-refundable.
Exchanges
- We offer exchanges only for size-related issues or in case of a defective/damaged product.
- Exchange requests must be made within 7 days of delivery.
Non-Returnable Items
- Items on sale/discount, customized orders, or pashmina products due to their delicate nature are not eligible for return or exchange.
Shipping for Returns
- Customers are responsible for the shipping costs of returning items unless the product received was defective or incorrect.
If you have any questions, feel free to reach out to our support team at support@jannatarts.com .
Thank you for shopping with Jannat Arts
